Story Policy and Shipping
Processing Orders
All orders will ship from Southern California within five business days from receipt of order in our system. Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send an email as soon as your order is shipped that will include a tracking number for your order. Express delivery is available for an additional cost.
Exchanges
Exchanges are offered on damaged or defective candles. You must notify us via email within 7 days of the delivery to you. Your purchase must be returned UNUSED with original packaging along with a shipping tracking number. Original shipping charges and shipping charges incurred for any returns are not refundable.
To contact us about an exchange, please email [email protected]
We want you to be 100% satisfied with your purchase! If you aren't happy, we want to know why!
All orders will ship from Southern California within five business days from receipt of order in our system. Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send an email as soon as your order is shipped that will include a tracking number for your order. Express delivery is available for an additional cost.
Exchanges
Exchanges are offered on damaged or defective candles. You must notify us via email within 7 days of the delivery to you. Your purchase must be returned UNUSED with original packaging along with a shipping tracking number. Original shipping charges and shipping charges incurred for any returns are not refundable.
To contact us about an exchange, please email [email protected]
We want you to be 100% satisfied with your purchase! If you aren't happy, we want to know why!
